Jun 212013


The short answer is: Ronnie Reboot is the spokesman for Earth Oasis Computers.

The longer answer is:

The computer lab teacher asked, “OK class, who can tell me the first thing you should do when your computer or internet connection is not working correctly?”

William answered, “Call Earth Oasis Computers?”

The teacher replied, “No, I’m sorry William, that’s not the correct answer, although I’m sure the nice folks at Earth Oasis are happy you’re thinking about them.”

Robert spoke up, “Pull your hair out?”

The teacher replied very sadly, “I’m afraid many people try that Robert, but it doesn’t work at all.”

Sarah confidently suggested, “Well, what if you reboot your computer or modem?”

“Very good Sarah, that’s the correct answer,” the teacher said with a big smile.


Cat NapSo what does it mean to “reboot” a device? Wikipedia explains, “Rebooting is the process by which a running computer system is restarted, either intentionally or unintentionally.” You will often hear it called by other names such as “power cycling” or “restarting.”

There are two types of reboots, warm and cold. When you click <restart> in your computers’ shutdown menu, the computer doesn’t shut off, but just restarts, which is a warm reboot. A cold reboot is where you shut if off completely, wait a bit and then turn it back on.

This doesn’t apply to just computers though, it applies to almost all computerized devices.

1. When your cell phone is misbehaving, turn if off and then back on. If that doesn’t help and the battery is removable, turn it off, take the battery out for a minute, put the battery back in, then power it back on.

2. If your internet at home is not working and rebooting your computer doesn’t help, find your modem and router and unplug them from the electricity for a minute, then plug them back in. Wait a few minutes for them to restart and then see if that restores your internet. If you don’t know what a modem or router is, you need to learn. We can help.

3. If your computer is acting strange, reboot! We usually suggest a cold reboot, because just clicking <restart> sometimes doesn’t help (sometimes it does.) Let me again explain a cold reboot, “turn the thing off, all the way off, wait one minute, then hit the power button to turn it back on.”

4. With laptop computers, sometimes you need to take the battery out for a minute, just like a cell phone. That’s because laptops are not completely off unless the battery is dead or removed. I can’t tell you how many laptops we have “fixed” by just taking the battery out for a minute.

Albert EinsteinThis can also work with other electronic devices, like your washing machine for instance (I have done it and fixed the problem.) The reason why is because most modern washing machines and other kinds of devices we use every day are controlled by embedded computers (which just means they are built in.) And one of the things about all computers is that sometimes they get confused and need a nap. We know the human brain is a computer, an electrochemical one. When Albert Einstein got confused, he would take a power nap and “reboot.”

So back to Ronnie Reboot. Please notice his left index finger which is pointing at something. He is pointing at your computer telling you to reboot the thing once in a while. You don’t have to wait until it starts acting up. Rebooting your computer & cell phone are good and important things to do, especially if you leave them on all the time. It helps to keep them from becoming too confused – before – they start acting up. There is a technical reason for this. If you’re slightly curious, just Google “why reboot.” You will find many geeky people happy to explain it.

So Ronnie Reboot is here to remind you of the first step to take when your computerized devices start misbehaving. Do what Albert Einstein would with his own God given computer….. Reboot!


Ronnie Reboot


June 20th, 2013

 Posted by at 12:50 AM
Jun 122013

Ronnie Reboot My 88 year old mother was finally ready to get hearing aids. She actually needed them at least a year ago but, like most of us, didn’t see any urgency as she could still “hear.” Hearing everything was just getting more difficult with each passing month.

However, an important piece of information we weren’t aware of is as your hearing starts to wane, hearing less and less can have a negative effect on your mental abilities. We learned that areas of your brain start tuning out when you can’t hear. The first lesson is, then, if a parent or you yourself need hearing aids, don’t wait. Luckily, Mom has been blessed with many friends and a very active mind, so I don’t think any permanent impairment has been done. (If you’re concerned and are a friend of hers, go pay her a visit and help keep her mind stimulated, please!)

This was not the main thing I wanted to tell you, though, so I’ll get to my main topic. Did you know that many hearing aids now have Bluetooth technology built into them? Bluetooth is the short range wireless technology that is used to connect people’s cell phones and their hands free headsets – as well as in cars to talk on the phone through your car’s audio system or a small wireless box.

The first obvious use of this technology is to use your hearing aids as the speakers for your cell phone. I haven’t looked into all the hearing aid models available but, at least with the pair Mom now has, she would also need a device that pairs (connects) her cell phone to the hearing aids. This device also has the microphone and can be worn around the neck.

Mom doesn’t use a cell phone much at all, so this was not something she was interested in. However, one of the first issues Mom discovered was difficulty adjusting the volume using the little button on the hearing aids. There was also the even more difficult task of changing between the different programs that were put in by her hearing aid tech. Again, for those of you who don’t much about hearing aids, modern hearing aids can have different programs applied to them for different sound situations. Mom’s units were setup with two programs, one for normal conversation and one for noisy environments. She can have up to four different programs on the units she has.

Well, guess what? The same device that is used to pair your hearing aids and cell phone also has volume buttons, as well as another button for answering the phone and hanging up. It can be used with her land line phone with just a little adapter. It can be used with another adapter to connect her TV sound right into her hearing aids if she so desires. And, of course, it can change the hearing aid settings between normal conversation, noisy environments and any other program setting one might have. We just ordered this simple yet amazing little marvel. For an elderly person with some of the issues that often come with advanced years (like some arthritis in the hands,) it has got to make it a lot easier for her to enjoy her restored hearing abilities.

I will keep you posted on her results….

Ronnie Reboot


June 7th, 2013

 Posted by at 12:48 AM
Oct 082012

Ronnie RebootA longtime client called me today (I will call him “Jim”). He was upset because he had spent $300 with us in recent months on various things, but was now having a problem with his screen going blank.

Jim told me he didn’t understand why we hadn’t checked everything that could possibly go wrong with his computer and fixed it for his $300. I used my best people-skills to assure Jim I would get the bottom of the problem and was more interested in helping him than getting more money.

While I was at Jim’s home, Jim told me about his recent back surgery. One of his vertebrae was out of whack. The doctor told him his additional problems with his right leg were due to the nerves in his upper spinal area being all in a knot. The doctor assured him he could fix that also when he was in surgery.

After Jim’s surgery, the vertebra problem was resolved, but after a few months he was still having the nerve issues with his leg. According to Jim, the doctor then said, “Well, I did the best I could.” That seemed reasonable to Jim. Hmmmm, I thought.

We all know how complicated the human body is and medicine, whether Western, Eastern or experimental, is still limited in what it can do. We don’t know how to repair many spinal injuries yet. The human body is not a toaster.

Neither is your computer. Computers are complicated. If you don’t expect your doctor to be all knowing and all healing, apply that reasonable attitude to computer service people. Sometimes your computer problem is too deep, too complex, and the only thing to be done is backup all your data and reinstall the operating system. Even then, sometimes computers come from the factory with serious flaws and it is possible to spend hours trying to resolve an issue that we are never going to resolve.

Bottom line: Just like with your doctor, you want to find a computer tech you can trust. If your computer guy or gal is honest and knows what they are doing there are still going to be times when it takes some real detective work to resolve certain issues. The honest, completely competent computer tech will tell you when “I have no idea what is wrong or how to resolve it, but let me Google the problem and see what I can do.” That’s the computer tech you want to hire.

Ronnie Reboot


October 2012

 Posted by at 12:46 AM